Which KPIs Matter Most as an Insurance Agency Owner?

Running an independent insurance agency today is a lot like captaining a ship through constantly changing waters. You can’t navigate by instinct alone. You need instruments and metrics that tell you where you are, where you’re heading, and how well your crew is performing along the way. That’s where Key Performance Indicators (KPIs) come in. … Read more

How to Hire Producers & CSRs in an Ever-Changing Digital World

Hiring within the insurance world is changing. It’s no longer enough to post a “help wanted” sign in the local paper or rely on word of mouth to find the right talent. Producers and customer servicerepresentatives (CSRs) are the backbone of any agency. However, finding the right people in today’s digital-first environment can be challenging. … Read more