Personalization & Customization: The Shift in Customer Expectations for Insurance in 2024
As we move into the second month of 2024, there are several continuing trends to keep in mind. Besides cybersecurity, AI, and climate-driven changes, there’s also a demand for customized goods and services. For many, consumers have designed their own computers, personalized license plates, and curated their cable stations. From YouTube to MyChart to iPhones, … Read more