First Name*

    Last Name*

    Your email address*

    Please enter the email address used for your portal login.

    What area do you need help with?*

    We'll ask for more details depending on the topic!

    Which area of Epic do you need help with?

    Please input the policy number.*

    Which carrier is this policy with?*

    If applicable, please attach a screenshot.

    If this is outside of ASNOA's business hours, you can also call Applied Epic for password resets at 1-800-999-6512. Otherwise, please enter the name of the person who needs a password reset and press submit to send a password change request to our team!

    Please describe a little more what issue you're having with reports. In addition, feel free to schedule a reports session with one of our trainers through this link here.

    Please describe what questions you have about your monthly invoice.

    For instructions on how to submit outstanding commissions policies, please download the Outstanding Commissions Guidelines in the portal. If you have questions about an outstanding policy not showing up, or one that you have submitted still appearing on the report, describe the issue below so that we can take a look.

    To submit wholesale business, please use the module inside the portal to submit each piece of wholesale business subject to override. If you are having issues submitting business through this module, or have questions about how wholesale is appearing in your book of business, describe it to us so that we can investigate.

    Sponsors often make different funds and resources available for marketing. Which carrier and funds are you inquiring about?

    What issues are you experiencing with the producer commission report?

    Please describe what issues you're seeing with policies or commission so that we can investigate.

    Please describe what/whose access you would like to change.

    Sometimes reports time-out in Epic on their way to the portal. Press submit ticket below to let us know that your report didn't make its way to the portal and we'll investigate and upload for you.

    Please double-check. Is ASNOA listed as coinsured?

    Please review the license and add ASNOA as co-insured. If you have any questions, please reach out to our Agency Services department.

    What license are you submitting?

    What is the license number?

    What is the expiration date?

    Please upload a copy of your license

    Please share any additional details or notes if needed.

    Please explain what needs to be updated and/or provide the updated information.

    If you need to submit new or renewed license files, please select the submitting updated licenses option under the Licenses topic.

    If you haven't already, try to follow the prompts on the login screen for the education portal to reset the password yourself. If that does not work, please enter the name of the person who needs a password reset and submit this ticket and our team will work on resetting your password for you.

    Which course are you experiencing these issues with?

    Please let us know the carrier in question.

    Please describe what you need assistance with.

    For all details related to staff, please see our Staff Intake Form here. You can add new staff, terminate staff, change splits, request epic training and more. If you urgently need to terminate access for staff or have permissions changed, please call our Education team.

    Which issues are you experiencing with EZLynx?

    Please give us a few more details for this request.

    Please briefly describe your question or what you need assistance with so our team can investigate: