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a Ticket

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Help Us Help You

Please follow the directions below to submit a ticket to the ASNOA Information Systems Team. If this is an urgent request, please call Empist Support at (312) 445-2124. If this is an urgent issue that is not related to a service that Empist supports (RingCentral, Hubspot, etc.) please reach out to Daniel Molinero, Marketing Technology & Development Supervisor at (630) 908-4203.

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    Step 1

    Your name*

    Your email*

    Your phone*

    Step 2

    What is your issue related to?*

    Outlook

    What is your Outlook issue related to?*

    This ticket will be directed to Daniel Molinero. Please fill in the remaining info.

    Who is requesting?*


    What email account is this related to?*


    Please provide whatever additional details you can about the issue:


    This will need to be submitted to Empist. Please click here to send an email to the Empist support team.

    RingCentral

    This ticket will be directed to Daniel Molinero. Please fill in the remaining info.

    What issue are you running into?


    Whose password needs to be reset?


    Who is requesting?


    Who is reporting the call drop?


    What call queue was involved?


    What was the caller's number?


    Please provide additional details as to what happened:


    If requesting removal, who should be removed?


    If requesting an add, what is the name of the new user?


    What extension is related?


    Who is requesting?


    Please detail what issue you are running into:

    Who is requesting?


    Physical Hardware

    To help you get this hardware request taken care of in a timely manner, we request you submit this request to Empist. Please click here to send an email to the Empist support team.

    Internet

    What kind of internet issues are you experiencing?


    Who is reporting the issues?


    Where are you experiencing these issues?


    Are there specific web pages that you are struggling to load?


    Adobe

    What is this issue related to?

    Who is requesting this?


    Please provide additional details:


    This will need to be submitted to Empist. Please click here to send an email to the Empist support team.

    HelloSign

    Please fill out the following information related to HelloSign.

    Who is reporting this issue?


    What issue are you experiencing?


    Zoom

    What issues are you having related to Zoom?


    Who is requesting?


    Please provide additional details about your request:


    HubSpot

    What is this issue related to?


    Who is requesting?


    Please provide additional details about your request:


    Please direct this request to Kyle Kuchenbecker. You can reach him by emailing kylek@asnoa.com.

    VPN or Shared Drive

    This will need to be submitted to Empist. Please click here to send an email to the Empist support team.

    Applied Epic

    Questions and concerns regarding Applied Epic should be directed to ASNOA's Training Team. Please direct your questions to training@asnoa.com or call Applied Systems Epic at 1-800-999-6512.

    Fax Server

    Resetting the Fax Server should be done by either Daniel Molinero or a member of the ASNOA Training Team. Please reach out to both requesting a reset of the Fax Server by emailing training@asnoa.com and copying in Daniel Molinero.

    Printing

    This will need to be submitted to Empist, who in turn may have to report it to Konica Minolta. Please click here to send an email to the Empist support team, and copy in Daniel Molinero.

    Other Issues

    Please fill out the remaining info on any other issues you are running into.

    Who is requesting this?

    What is this issue related to?

    Please provide additional details related to this request:


    Step 3

    Is there any additional information related to this request you'd like to share?

    This will only be shared with Daniel.



    Timely Responses

    Our team will get back to you within 6 business hours reaching out for next steps.

    Documentation

    We will help provide detailed documentation of our solutions so your team can troubleshoot recurring issues.

    Multi-level fixes

    Regardless of how complex the issue, we will work with the vendor or dev team needed to get an answer.